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Cancellation Policy

 1. Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on ‎+91 76780 12406 (Monday to Saturday, 10AM to 8PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

You can cancel the product online, before the product (s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to you within 24-48 business hours after the cancellation request is duly processed by us.

In case the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).

As a part of cart offer or any discount offer if a user has purchased one product along with another product, and during cancellation of the same, all the products purchased through the same cart offer would get cancelled.

For product(s) purchased through specific cart offer or any other discount offer inside the order, if any of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.

  1. Refunds for the cancelled orders/ Length of the refund process:

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

If any or all the products that were originally part of an order placed using a coupon or offer are cancelled, then the coupon code/offer will no longer be applicable on that order. The benefit of the coupon/offer will also not be included in the refund.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • In the event that we permit for cash on delivery transactions at a later stage, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  1. What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

  1. Returns, Replacements and Refunds
  • How do I return an item purchased on Ed-a-mamma?

Ed-a-mamma offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email ([email protected]) within 15 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
  • Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 15 business days of order delivery
  • Free product provided by brand
  • Receipt of a damaged or defective item/wrong product in the order, how must one proceed?

Ed-a-mamma ensures that the shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email [email protected]) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

  1. Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Further, if the product(s) returned are part of any group/promotional offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Kindly ensure that the shipping address and the return pickup address are the same. However, in the event that the products are gifted to another person, we understand that the shipping address and the billing address maybe different.

Refunds for the returned orders/ Length of the process:

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund

    • For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
    • In the event that we permit for cash on delivery transactions at a later stage, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
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